Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.


 

Contact Us

Phone/Email

Patient Advocate
781-225-6198
usaf.hanscom.66-abg.list.66-mds-patient-advocate@health.mil
 
BCAC/DCAO
781-225-6198
usaf.hanscom.66-abg.list.66-mds-patient-advocate@health.mil

Hours

Patient Relations/Advocate
Monday – Friday
7 a.m. - 4 p.m.
 
BCAC/DCAO
Monday – Friday
7 a.m. – 4 p.m.

Location

Patient Relations/Advocate
Building 1900, Room 385
 
BCAC/DCAO
Building 1900, Room 385
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