Health Services

Medical Records

When you are scheduled for a consult outside of the Hanscom Clinic, your provider’s team will select the relevant medical information from your medical record and supply you with them prior to your appointment.

All records of health care provided on-base can be found under the “Health Record” tab in the TRICARE Online Patient Portal. There you are able to access and download appointments notes, lab results, medication listings, radiology results, and immunizations.

Patients are authorized to receive one copy of their entire medical record at no charge. Requests may be made at the Medical Records Section and will be available within 30 calendar days of receipt of the request. When out-processing, separating, or retiring, the active duty member must submit two copies of his or her orders to the Medical Records section. They will appropriately mail your records to the gaining military treatment facility or Medical Records Central Cell at AFPC for retirement. For retirements we will mail records to Air Force Personnel Center’s Medical Records Central Cell. The military personnel flight will not be able to clear a member if he or she fails to provide us a copy of their orders. Medical records for personnel PCSing will be mailed no later than five duty days after the member’s final out-processing date.

Members who are retiring or separating, and their family members, may request a copy of their records up to 90 days, but no later than 60 days, prior to departure. The member will need to provide a copy of their orders. Proper authorization to collect copies of the medical records is required for family members over the age of 18 years is required.

Relocating retirees and their family members may also request copies of medical records. They will be available within 30 duty days of receipt of the request. The original records, however, must be maintained at the 66th Medical Squadron until a request is made from the gaining military treatment facility to forward the medical records. If the retiree and family members do not re-enroll at a military treatment facility, the original records must remain at the Hanscom Clinic until eligible for records retirement. Therefore, it is important that copies of medical records are obtained prior to departure.

Contact Us

Location: 90 Vandenberg Drive, Building 1900


  • Monday through Friday 7:30 a.m. to 4:30 p.m.
  • Closed the first Thursday afternoon of every month for readiness training

Telephone: 781-225-6341

Fax: 781-225-2563

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