Pharmacy

We fill new prescriptions and refills for covered medications at no cost to eligible TRICARE beneficiaries, including:

• Active-duty service members
• Active-duty family members
• Reservists/Guardsmen and their family members
• Retirees and their family members

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We process prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider will submit a prescription directly to the pharmacy during or after your appointment.

• You may activate your prescription and wait for processing or return later for pickup.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• Your provider may submit an electronic prescription to our pharmacy or fax a prescription to 781-225-2577. Our facility does not accept verbal prescription orders from provider offices.
• You may hand-carry a written prescription to our pharmacy.

Note: may require longer processing times.

To submit an electronic prescription:

Ask your provider to select:

• Pharmacy Name: DOD HANSCOM EPHCY
• NCPDP/NPI Number: 224468

Handwritten prescriptions:

Please check with a pharmacy team member at the pharmacy intake window for processing information.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred

Text “Get in Line” to 1-833-225-9451 during duty hours. Follow the prompts on your mobile device.

Option 2: Secure Messaging

Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal. Use the messaging feature to send your request to “Hanscom Pharmacy Clinic.”

Option 3: In Person

Go to the pharmacy located in our clinic building and check in with a pharmacy team member.

Option 4: Call the Pharmacy

Call the pharmacy at 781-557-6514 – Option #3, then Option #6. Please be sure to call during our normal duty hours from 7:30 a.m. to 4:30 p.m. on Monday, Tuesday, Thursday, Friday and 10 a.m. to 4:30 p.m. on Wednesdays, unless otherwise stated. Pharmacy hours on installation family days and federal holidays are up to the discretion of the Installation Commander.

Note: Processing times may vary based on pharmacy workload, staffing, and medication availability.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You will be given a date and time when your refill(s) will be ready to pick up.

Note: If you are not a registered user, you will need to sign up first.

Option 2: By Phone

Call the pharmacy at 781-557-6514 – Option #3, then Option #6. Please be sure to call during our normal duty hours from 7:30 a.m. to 4:30 p.m. on Monday, Tuesday, Thursday, Friday and 10 a.m. to 4:30 p.m. on Wednesdays, unless otherwise stated. Pharmacy hours on installation family days and federal holidays are up to the discretion of the Installation Commander.

If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 3: In Person

Check in at the pharmacy window. Note: Processing times may vary based on pharmacy workload, staffing, and medication availability.

Picking Up Your Prescriptions

You will need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 duty days. If you cannot pick up your prescription within this timeframe, please contact the pharmacy. If you are picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital image).

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.

If you wish to dispose of unwanted or unneeded medication:

• Drop them in the secure bin located next to Pharmacy Window #4

Several exclusions apply. You may not drop off the following items in the bin:

• syringes
• needles
• liquid medication

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery, TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.