Learn more about the Hanscom Clinic Visitor Guidelines - click here for more information!
HomeHealth ServicesOtherReferral Management Center

Health Services

Referral Management Center

For Active Duty Service Members, you need a referral from your primary care manager for any care he/she does not provide. For all other beneficiaries enrolled in a TRICARE Prime plan, your PCM gives you a referral for most services that he or she is unable to provide. The best way to manage your referrals is to access Humana Military’s beneficiary self-service tool.

How to access and complete the self-service registration for a Humana Military beneficiary account.

What can you do on the Humana Military’s Beneficiary Self-Service Portal?

  • Verify eligibility
  • Received referrals status
  • Check and file claims
  • Live chat with customer service agents
  • Manage communication preferences
  • Find a network provider…and much more

Note: Humana has gone paperless and will no longer mail out paper authorization letters unless you specify your preference of correspondence (electronic or paper).

How to find a provider in the network

Contact Us

Location: 90 Vandenberg Drive, Building 1900

Hours:

  • Monday through Friday, 7:30 a.m. to 4:30 p.m.
  • Closed the first Thursday afternoon of every month for readiness training

Telephone: 781-225-6789, option 4

Don't forget to keep your family's information up-to-date in DEERS.